Troubleshooting
Having trouble? Check here for help!
- Are any kinds of photos not allowed on SimplePrints?
- Can I have multiple accounts on one device?
- Can I send an order to a prison or jail?
- Can I use SimplePrints on more than one device?
- How do I change my email address on my SimplePrints account?
- How do I change my password?
- How do I close my account?
- How do I edit my project after purchase?
- How to Install SimplePrints and Create Your Account
- I didn't enter my promo code at checkout.
- I forgot my SimplePrints password – how do I reset it?
- I need help with a damaged or defective item.
- I’m having a problem or have a question that isn’t answered here.
- I’m having issues with the app/unable to upload or edit photos/other technical problems.
- What devices does SimplePrints work on? Can I use SimplePrints from my computer?
- What do you use my phone number for?
- What does the red exclamation mark on my photos mean?
- What is the Pixel Stretch Effect on Canvas Prints?
- What size photos should I use?
- Why can't I add more photos to my project?