Troubleshooting
Having trouble? Check here for help!
- Are any kinds of photos not allowed on SimplePrints?
- Can I drag photos onto the cover of my photo book?
- Can I have multiple accounts on one device?
- Can I send an order to a prison or jail?
- Can I use a freight forwarding service to ship internationally?
- Can I use SimplePrints on more than one device?
- How can I fix missing photos in my project?
- How do I archive or delete my project?
- How do I change my email address on my SimplePrints account?
- How do I change my password? How do I recover a lost password?
- How do I close my account?
- How do I edit my project after purchase?
- How do I save my Wall Calendar?
- How do I update my app to the most recent version of SimplePrints?
- How to Install SimplePrints and Create Your Account
- I didn't enter my promo code at checkout.
- I forgot my SimplePrints password – how do I reset it?
- I need help with a damaged or defective item.
- I’m having a problem or have a question that isn’t answered here.
- I’m having issues with the app/unable to upload or edit photos/other technical problems.