Troubleshooting
Running into an issue? Find solutions to the most common problems here.
- How to Install SimplePrints and Create Your Account
- How do I edit my project after purchase?
- I’m having issues with the app/unable to upload or edit photos/other technical problems.
- What is the Pixel Stretch Effect on Canvas Prints?
- How can I fix missing photos/text in my project?
- What size photos should I use?
- What devices does SimplePrints work on? Can I use SimplePrints from my computer?
- Are any kinds of photos not allowed on SimplePrints?
- I forgot my SimplePrints password – how do I reset it?
- I’m having a problem or have a question that isn’t answered here.
- Can I use SimplePrints on more than one device?
- Why can't I add more photos to my project?
- How do I archive or delete my project? Can I restore my project?
- How do I change my email address on my SimplePrints account?
- I didn't enter my promo code at checkout.
- I need help with a damaged or defective item.
- SimplePrints Tutorial Videos
- How do I update my app to the most recent version of SimplePrints?
- How do I close my account?
- Can I drag photos onto the cover of my photo book?