SimplePrints Knowledge Base
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Troubleshooting

Having trouble? Check here for help!

  • Are any kinds of photos not allowed on SimplePrints?
  • Can I have multiple accounts on one device?
  • Can I use SimplePrints on more than one device?
  • How do I change my email address on my SimplePrints account?
  • How do I change my password?
  • How do I close my account?
  • How do I edit my project after purchase?
  • How to Install SimplePrints and Create Your Account
  • I forgot my SimplePrints password – how do I reset it?
  • I’m having a problem or have a question that isn’t answered here.
  • I’m having issues with the app/unable to upload or edit photos/other technical problems.
  • What devices does SimplePrints work on? Can I use SimplePrints from my computer?
  • What do you use my phone number for?
  • What is the Pixel Stretch Effect on Canvas Prints?
  • What size photos should I use?
  • Why can't I add more photos to my project?

Categories

  • Creating Your Project
  • Orders and Purchasing
  • Payment Questions
  • Shipping and Delivery
  • Photo Books
  • Mini Photo Books
  • Canvas Prints
  • Metal Prints
  • Referral Program
  • Troubleshooting
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