How do I edit my project after purchase?
IMPORTANT: Please only follow these instructions if you have received a recommendation or authorization from the SimplePrints support team to edit your purchased item. Edits made without authorization will not be included in your printed order! Requests to change or edit an order may be sent to firstname.lastname@example.org within 2 hours after purchase.
If you would prefer to view a tutorial video on how to edit after purchase, please click HERE.
- To edit your item after purchase, please return to the SimplePrints app and look for your project under the Purchased tab on the Projects screen.
- Below each project you will find “If you need to edit this purchased item, "tap here” (see below). Tapping the link will bring up a dialog asking you to confirm you have contacted our support team. If you have not already done so, please contact SimplePrints support before making any changes. To proceed with your edits, tap “Yes, I contacted”. Do not duplicate your project to perform edits after purchase - this will not successfully change your already purchased item.
- Complete any necessary changes and tap "Preview" in the upper right corner once you are done. Review the preview to ensure your project looks ready to print and then tap "Next" to continue. A dialog will open instructing you to confirm your changes via email - tap "Contact Us" to be redirected to your email client and send us confirmation that your item is ready to print. (Please note: If you receive a "No email account is set up" alert, tap "OK" & send us an email).
- To edit your item after purchase, please ensure you have contacted SimplePrints support before making any changes.
- Next, locate your project on the "My Photo Books" screen and tap the title of your book to open the Edit Book screen.
- Make your necessary changes and return to the "My Photo Books" screen through the menu in the upper left corner of the app.
- Do not place a new order for your book - your edits will be saved automatically. Email SimplePrints support to confirm you have completed your changes and that your order is ready to print.
Our support team will send you either a weblink or an image attachment to preview your order before we print - we recommend checking this from your computer or another larger screened device to ensure your changes have been properly uploaded to our server and everything looks good before we print.