I’m having issues with the app/unable to upload or edit photos/other technical problems.
Most issues encountered while using SimplePrints can be solved by following these troubleshooting steps:
- Check Wi-Fi Connection A bad or weak connection is often the cause if you are having trouble uploading photos to your project, and even fast internet service may encounter occasional problems. If you are using mobile data, try switching to a strong, reliable wifi network instead.
- Check for App Updates Confirm that you're using the most up-to-date version of the SimplePrints app to ensure you're getting the latest features and bug fixes. You can find these at the following links:
- App Store – https://itunes.apple.com/us/app/simpleprints/id548773050?mt=8&ign-mpt=uo%3D4 (iPhone, iPad, and iPod)
- Google Play – https://play.google.com/store/apps/details?id=me.storytree.simpleprints (Android devices)
- Adequate Space on Device We’d like you to check that you have adequate space available on the device you have SimplePrints installed on. We recommend that you have at least 1GB available on your device to ensure iCloud (or other cloud storage services) can download the photos you select to your device. You can free up space by removing old apps you don’t use and by backing up photos, videos, and other files to iCloud or another cloud storage service.
- Close Unused Apps We also recommend that you force close any unnecessary apps running in the background on your device while you are using SimplePrints. This should help free up more memory and may improve performance.
- Archive Projects You’re Not Working On If you have several projects saved to your account, this can decrease your disk space and affect how the SimplePrints app works. We recommend archiving any projects that you are not working on. Your projects will still be saved to our servers and can be restored at any time.
- Avoid Using Multiple Devices If you are using multiple devices to edit/view your project, this can cause issues saving your project properly. We recommend viewing this article on our website for more detailed information.
- If the above steps do not resolve your issue, it may be best to uninstall the app completely, restart your phone, and then perform a fresh reinstall to your device again. This will clear out any locally cached data from your device and bring the app down to a much smaller size. Your Projects are saved securely on our server, so once you reinstall the app and log in, you will be able to begin working on your projects again, as usual.
If you continue to experience problems after following these steps, please email Customer Support at hello@simpleprints.com and include what device and operating system you're using so we may further assist you.