Can I use SimplePrints on more than one device?
For the best results, we do not advise using two devices with the SimplePrints app. It is best if you make sure your images on both devices are uploaded to your cloud account, then only use one device to create your SimplePrints project. What our app does is constantly save the information it's reading, while it's happening, so if you have two instances of the app open, it's constantly saving both at the same time.
If you must use both devices, start by force-closing the app on both devices (instructions below), then have only one instance of the app open to your account at a time. When you do work on one device, we recommend that you leave the app open after you make changes to allow time for all the changes on one device to upload to our servers. After ample time has been given, force close the app on the first device before opening it on your second device. This will mean that you'll have to wait for your changes to upload and force close the app each time you switch, because even if the app is in the background, it will still be saving what it sees on it's end, which can cause further issues with what we receive on our end.
Here's how to force close an app on an Apple device:
- iOS (iPhone 8 and earlier, iPad with iOS 11 and earlier, iPod Touch): tap the Home button twice, then swipe away the SimplePrints app to close it.
- iOS(iPhone X and later, iPad with iOS 12): from the Home screen, swipe up from the bottom and stop near the center of the screen. Swipe left or right to find the SimplePrints app and then continue swiping up to close the app.
Here's how to force close an app on an Android device:
- Android: tap the
Overviewbutton, long-press the Home button, or swipe up from the bottom of the Home screen (depending upon your specific device functionality) to open a list of currently running apps. Scroll through until you find the SimplePrints app and then swipe up to close it.