SimplePrints Knowledge Base
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Troubleshooting

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  • Are any kinds of photos not allowed on SimplePrints?
  • Can I drag photos onto the cover of my photo book?
  • Can I have multiple accounts on one device?
  • Can I send an order to a prison or jail?
  • Can I use a freight forwarding service to ship internationally?
  • Can I use SimplePrints on more than one device?
  • How can I fix missing pages in my book?
  • How do I archive or delete my project?
  • How do I change my email address on my SimplePrints account?
  • How do I change my password? How do I recover a lost password?
  • How do I close my account?
  • How do I edit my project after purchase?
  • How to Install SimplePrints and Create Your Account
  • I didn't enter my promo code at checkout.
  • I need help with a damaged or defective item.
  • I’m having a problem or have a question that isn’t answered here.
  • I’m having issues with the app/unable to upload or edit photos/other technical problems.
  • SimplePrints Tutorial Videos
  • What devices does SimplePrints work on? Can I use SimplePrints from my computer?
  • What do you use my phone number for?
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  • Shipping and Delivery
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  • Canvas Prints
  • Metal Prints
  • Referral Program
  • Troubleshooting
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