Troubleshooting
Running into an issue? Find solutions to the most common problems here.
- [Web] I can’t log in
- Are any kinds of photos not allowed on SimplePrints?
- Auto-Archive Feature
- Can I drag photos onto the cover of my photo book?
- Can I have multiple accounts on one device?
- Can I send an order to a prison or jail?
- Can I use a freight forwarding service to ship internationally?
- Can I use SimplePrints on more than one device?
- How can I fix missing photos/text in my project?
- How do I archive or delete my project? Can I restore my project?
- How do I change my email address on my SimplePrints account?
- How do I change my gift card currency?
- How do I change my password? How do I recover a lost password?
- How do I close my account?
- How do I edit my project after purchase?
- How do I save my Wall Calendar?
- How do I update my app to the most recent version of SimplePrints?
- How do I use a promo code with a gift card?
- How to Force Close the SimplePrints App
- How to Install SimplePrints and Create Your Account