Troubleshooting
Running into an issue? Find solutions to the most common problems here.
- I didn't enter my promo code at checkout.
- I forgot my SimplePrints password – how do I reset it?
- I need help with a damaged or defective item.
- I’m having a problem or have a question that isn’t answered here.
- I’m having issues with the app/unable to upload or edit photos/other technical problems.
- SimplePrints Tutorial Videos
- Someone used my referral code when placing their order, why didn’t I get a credit?
- What devices does SimplePrints work on? Can I use SimplePrints from my computer?
- What do you use my phone number for?
- What is the Pixel Stretch Effect on Canvas Prints?
- What size photos should I use?
- Why can't I add more photos to my project?
- Why can’t I log in with Facebook or access my photos on Facebook and Instagram?