[Web] My project isn’t loading

Things to try

Refresh the page

Press your browser's refresh button and try again.

Check your internet connection

SimplePrints Web requires an active internet connection to upload photos and save changes.

Clear your browser's cache and cookies

Stored browser data can occasionally cause loading or sign-in issues.

• Note: Guest accounts will lose any changes if an account has not been created.

Make sure your browser is up to date

For the best experience, we recommend using the latest version of:

• Google Chrome
• Safari
• Microsoft Edge

Disable browser extensions

Some ad blockers, privacy extensions, or script blockers may interfere with SimplePrints Web.

Try:

• Temporarily disabling extensions
• Trying another supported browser

Avoid editing the same project in multiple tabs or devices

Having the same project open in more than one browser tab or on multiple devices may cause syncing issues or unexpected project behavior. Read more about using multiple devices here.

Large projects may take longer to load

Books with many pages or a large number of photos may require additional time to load and sync.

Still having trouble?

Please contact our support team at hello@simpleprints.com and include:

• The browser you're using (Chrome, Safari, Edge, etc)
• Whether you're using a computer or mobile browser
• A screenshot of any error messages
• The name of the project you're working on