Cancellation & Return Policy

How do I cancel my order?

If you need to cancel your order, please email hello@simpleprints.com within two hours of placing your order. We cannot guarantee a refund for any requests received later than two hours after purchase, but we will do our best to accommodate all reasonable requests.

How do I return my order?

Our items are personalized and made to order, so we cannot accept returns. If there is an issue with your purchase, our Support team would be more than happy to assist with any issue you've experienced with your order. To get help, please email hello@simpleprints.com and include the following information where possible or relevant:

• A detailed but concise description of the problem (example: "Our mailman left the package out in the rain and the book has water damage" or "There are photos in my collage on page #40 in the app that don't appear in my printed book.").
• Photos of the problem or affected printed item, as well as photos of the packaging if reporting damage.
• The SIMPLEP number from the back of the affected book or calendar, or the order number in the case of canvas prints, metal prints, or desk prints.

Our team will be happy to investigate to determine the cause of the problem. In cases where an issue was caused by a manufacturing or technical error on our end, we can offer a replacement at no additional cost to you. All other issues will be handled on a case-by-case basis.